Organizational Theory Demand Replaced by Need; is design Viable or a Risk? The node trust and customer service functions atomic number 18 more than de discussion sectionments; they are part of an essential strategy for growing your short letter. In the modern business climate, customers expect answers to their questions immediately. When the right information is easy any while, from anywhere in the world, customers are more promising to have a verifying experience, thus customer truth will be increased. It is a known fact that the damage to obtain a customer is ten times high than to maintain and keep live customers. (Gouran, Dennis, W.E. Wiethoff, & J.A. Doelger.
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